The Discover Churches project is proud to be working with the Welcome to Excellence initiative to provide a number of accredited 'customer focussed' training courses over the next couple of months tailored towards churches and visitors to church buildings.
Welcome to Excellence is the most successful customer service training initiative in the UK with over 400,000 people having participated since the first training course in 1993.
"Customer service training for volunteers is necessary for a few reasons, especially as organisations are looking to maximise the donations that they receive, whether that is through direct communication from a volunteer to a member of the public, or through a happy and fulfilling experience where volunteers have enhanced the day for a visitor, inspiring them to donate at a later date."
Taken from the Welcome to Excellence website.
Exceeding Visitor Expectations
Date: Wednesday 27th April & Wednesday 4th May. The workshop is split over 2 days.
Timing: 10am - 12:30pm
A great course for front line staff working in a visitor attraction. We’ve made it fun and interactive so participants can rehearse and prepare for situations they will encounter.
CLICK HERE for more information and to book
Welcoming Walkers & Cyclists
Date: Tuesday 10th May
Timing: 10am - 2pm
This insightful course highlights ways in which we can identify the needs and expectations of different kinds of walkers & cyclists and how to market your church effectively.
CLICK HERE for more information and to book
Welcoming Walkers & Cyclists
Date: Thursday 12th May
Timing: 10am - 2pm
This insightful course highlights ways in which we can identify the needs and expectations of different kinds of walkers & cyclists and how to market your church effectively.
CLICK HERE for more information and to book
Welcome Host for Volunteers
Date: Friday 20th May
Timing: 10am - 1pm
This course has been specifically designed for volunteers who come into contact with members of the public and will help improve your customer service and communication skills.
CLICK HERE for more information and to book
Welcome Host for Volunteers
Date: Monday 23rd May
Timing: 10am - 1pm
This course has been specifically designed for volunteers who come into contact with members of the public and will help improve your customer service and communication skills.
CLICK HERE for more information and to book
